Are you making a move into or out of the
Lexington Area? Well if you are, you should be asking your potential moving company these following questions:
Do you work for the mover or are you a broker?
Broker’s play an important role in helping customers match
up with moving companies. Keep in mind, however, that a broker cannot give you
a binding estimate and a broker is not responsible for loss or damage.
Do you give binding quotes?
Over the phone, a mover or broker may give you a quote that
is generally not binding. A mover may give a binding, or “not to exceed” quote
upon reviewing your items in person. Brokers don’t typically give binding
quotes.
Does the quote include extra charges?
For example – flight charges, long carry charges, appliance
charges, parking charges, storage charges, fuel charges, awkward objects, etc.
If you have a piano, you should let them know right up front. Ask them if they
have equipment to help with heavy and awkward items.
Will my items be transferred?
Long distance moves can sometimes require your items be
transferred to another truck. This extra handling increases the chances for
damage to occur.
What forms of payment do you accept and on what terms?
We don't recommend that you hire movers if they only accept
cash; be sure you are clear about the amount that is due on delivery versus the
deposit amount, and whether deposits are refundable.Most companies that have a
merchant account will accept credit cards so be sure to ask if credit cards are
an option.
What type of insurance is included in your quote? What else
is available to me?
Basic coverage is 60 cents per pound but your moving company
may offer an upgrade at a reasonable price. You can also work with 3rd party
insurance providers to cover the move.
What is the process if something were to break or is
missing? Who’s responsible?
This is a follow-up to the previous question that clearly
breaks down who is responsible for what. If you’re discussing a self-service
move, you may not get reimbursed for something that you packed poorly.
A good place to look for reputable movers is through your Real Estate Agent. A good Agent has made relationships and have heard who is good and who is not so good.
Happy Moving!